Members on Rock Energy’s Budget Billing plan will see their monthly payment amounts change with the statement they receive in November.
Budget payments are recalculated twice a year—in October and April—to help ensure that the amount you pay is similar to your true usage. We’ll average the amount of energy you used in the previous 12 months to determine your new budget payment. (NOTE: To be eligible for Budget Billing you will have had to receive service from the co-op for at least 12 months and have a good credit history.)
Also taken into consideration is whether you had a credit or if your budget payment didn’t quite cover the amount of energy used in the previous six months. Depending on your actual usage, your future budget amount could increase or decrease.
About 1,300 members are currently enrolled in Budget Billing. If you’d like to join them, our energy services manager suggests that now would be a good time as we approach the winter heating season.
You'll pay the same amount each month, avoiding higher than anticipated bills if the weather is exceptionally cold.
Then you can pay your monthly bill however you choose—cash, check, credit card, mail, in person, drop box, or kiosk. Or better yet, sign up for Auto Pay to fully automate your energy payments, assuring that your payment will be on time.
If you would like more information on these programs or want to sign up, please call Member Services at 866-752-4550 between 7:30 a.m. and 4 p.m. Monday through Friday, or email questions@rock.coop.