Be on the Look Out for Phone Scams

Even though there have not been any reports of scam calls in Rock Energy’s service area recently, please be aware that electricity customers in the nearby Madison, WI, area have reported a scam in which people are calling them claiming to work for their electric company and asking them to make a payment with a debit card or wire transfer for supposed past-due bills.

Rock Energy would like to remind members that even if a caller threatens immediate disconnection, to double check with Rock Energy to make sure it is a valid phone number BEFORE making any payment, especially with a debit card or wire transfer. Scammers are able to manipulate caller ID displays and may be able to show a company’s name when they call, even when they do not work for that company.

Scammers can be very tricky and persuasive in a variety of different ways, as they may pose as utility company employees and other "energy savers" to try to get your money or valuables or sensitive information for identity theft. Some utility impostors also may demand payment for several months' worth of purported unpaid utility service, not just one, as is usually custom.

Look out, because these deceptive goons can be convincing. They may use "spoofing" software that lets them falsely display the name and phone number of your utility company on your Caller ID. But you should know that utilities will mail at least one, if not several, past-due notices before terminating service. If you get a cancellation notification (especially by phone), always verify it by dialing the customer service number on your utility bill. Don't give any information to the caller.

If you have any questions regarding the legitimacy of a call, do not provide the caller with any information. Hang up and call us at 866-752-4550. Remember that if you didn't make the call, you really don't know who is on the other end of the line.

Also Look Out For Door-to-Door Scams

You should also look cautious for any suspicious person who rings your doorbell and claims they work for your energy provider.

Door-to-door scammers are more like the stereotypical con man. They impersonate legitimate door-to-door sales representatives and offer to help you get lower rates and save on your energy expenses. They’ll try to establish a rapport and gently pull personal details out of you through friendly conversation. Their ploy is different from the phone scammers.

They want you to “enroll” for a lower energy rate or buy specific products from them (that would arrive at a later date, of course). They may ask for your credit card number, bank account information, or your social security number. Some also try to accept checks made out to their name—not the energy company’s name—or cash with the promise of a special energy rate or expensive home products.

It can be difficult to tell legitimate door-to-door employees apart from the imposters if you’re not paying close attention. Legitimate employees always carry a permit with them, so be sure to ask for it before letting anyone inside your home. Our team members also wear branded clothing like shirts, jackets, and hats with our logo. If you aren’t offered a business card or don’t see printed materials with a description of energy plans and rates, chances are the person on your doorstep is a scammer.

Our door-to-door employees won’t ask you to write down any sensitive information like credit card numbers or your social security number, so be wary if someone comes knocking and asks for this information. Any private data must be securely entered into our system via iPad by the customer themselves. Just Energy door-to-door members do not enter this information into any application themselves to protect the security of your data. They will also ensure that you receive a copy of your new contract.