REPORTING AN OUTAGE

You can use SmartHub to report an outage, which is actually the preferred method if there is an unusual situation that caused the outage (power lines down, there was a loud boom, etc). To report an outage using SmartHub, just click on the "Report Power Outage" link on the left side of the SmartHub home page.

Two other ways to report an outage is to sign up for outage text alerts/notifications, or utilize our website (www.Rock.coop) to view the Outage Map (click on Outage button at the top). You can sign up to receive text notifications with SmartHub.

You can call Rock Energy at 866-752-4550 to report the outage; however, calling is not recommended, because if the outage is widespread, the phone lines will be very busy. 

Storm Checklist

If your lights go off during a storm, be prepared for the power outage. Assemble supplies to have on hand rather than rushing around when the storm is coming and waiting in long lines for milk or bread. Rotate your supplies to keep them fresh and use the following checklist to prepare for power outages:

  • Keep a three- to five-day supply of drinking water in plastic bottles. Plan on at least one gallon of water per person per day.
  • Store a manual can opener with enough nonperishable foods for three to five days. Canned meats, tuna, and peanut butter are good foods to store. Don’t forget pet foods!
  • Conserve water by using paper plates and plastic utensils.
  • Have a camp stove or grill for outdoor cooking.
  • Have a portable, battery-powered radio and alarm clock.
  • Have one phone that will work even if power is interrupted.
  • Plan where to meet and how to communicate with family members if separated.
  • Keep essential family member contact information near your phone, in your wallet, and in your glove compartment.
  • Keep plenty of gas in your car.
  • Keep extra batteries, matches, propane, charcoal, and firewood.
  • Coordinate with neighbors for care of elderly and disabled people living alone.
  • Maintain a supply of prescriptions, nonprescription drugs, vitamins, and special dietary foods.
  • Playing cards, books, board games, as well as drawing and writing supplies help pass the time. If you have a video camera and tapes, your family can make a storm documentary.
  • Keep sanitary and personal hygiene supplies replenished. Premoistened cleansing towelettes are useful and help conserve water.
  • Have first-aid kits in your home and car.
  • Make sure you have cold weather clothing (in case of a winter storm), foul weather gear, and blankets or sleeping bags.
  • Use flashlights and other battery-operated lighting instead of candles.
  • Keep fire extinguishers fully charged.
  • Fill your bathtub with water for bathroom use before the storm if you have a well.