Rock Energy Cooperative works diligently to make sure your electricity and natural gas are there when you need it. But like all things, nothing is 100 percent guaranteed.

Outages or voltage issues—whether triggered by a storm, lightning, trees, equipment failure, animals, or vehicles hitting power poles—can damage computer equipment, TVs, and other appliances in your home. If an outage occurs due to an act that is out of Rock Energy Cooperative’s control (such as those events mentioned in the previous sentence), we do not compensate for any damaged equipment.

However, most homeowner’s and business insurance policies cover losses from interruptions caused by lightning, windstorms, and other sources. Make sure you’re familiar with your policy and what is covered. Call your agent if you’re not sure about your specific coverage.

You can help protect your own equipment by unplugging it during a power outage and by installing surge protection.

IMPORTANT NOTE:

Rock Energy will do everything it can to provide continuous service for members, but the co-op does not guarantee an uninterrupted or undisturbed supply of service. The co-op will not be responsible for any loss or damage resulting from an interruption or disturbance of service.